Woodlands Surgery, Sidcup
HOW DO I...
MAKE AN APPOINTMENT?

Patients are able to book to see a GP up to 4 weeks in advance, depending on leave etc. Subject to availability we also offer a book on the day appointment system - please telephone the surgery at 8.00am on the day you wish to be seen and you will be offered an appointment for that day.  We also offer ‘commuter’ clinics, by appointment only, one evening a week and a Saturday morning. If your problem is urgent and there are no available appointments, please inform the receptionist who will arrange an emergency appointment. This will be on the same day but only deal with one problem and may involve waiting until the doctor is free to see you. Our usual appointments allow ten minutes with the doctor. Please help us by booking a “double appointment” if you require more time or wish to consult about more than one problem. You will need to make a separate appointment for each patient who is to be seen. If you cannot keep an appointment, please let us know as soon as possible.

Patients who fail to cancel their appointments will be removed from our practice if they miss three appointments in any 12 month period.

WEEKEND AND NIGHT COVER

Patients are not benefited by tired doctors and therefore we employ a deputising service from 6.30pm to 8.00am weekdays and Saturdays and Sundays. For urgent medical attention at these times please telephone the usual practice number (020 8300 1680) and you will be redirected. NON-URGENT ENQUIRIES SHOULD BE POSTPONED UNTIL THE SURGERY IS OPEN. For health information or advice you may also ring NHS Direct on 0845 46 47 or www.nhs.direct.co.uk

HOW DO I...
OBTAIN A HOME VISITS?

Patients are requested to telephone before 10.30am if a home visit is required, although emergency visits will be accepted at any time. Help us to help you by giving our receptionists as much information as possible. Please remember that several patients can be seen at the surgery in the time it takes to do a single home visit. We therefore appreciate patients using this service only when necessary and making an effort to attend the surgery. On our part, we try to ensure that very sick patients are seen promptly on arrival. Patients who think they may be infectious should tell the receptionist who will arrange for them to wait away from the rest of the patients.

HOW DO I...
OBTAIN TEST RESULTS?

These will be given by the receptionist to the patient only (or to the patient’s parent/guardian if applicable). You should call at the surgery or telephone after 2.00pm.


Mr A Khandwala - Consultant Plastic Cosmetic and Hand Surgeon
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